Service Integration and Management or SIAM is really a functional framework. Stereotypically, if researched thorough it lays its wing around the framework laid by ITIL. It starves around the lifecycle type of ITIL and therefore it’s both a framework along with a function. Unlike ITIL, SIAM has additional concentrate service delivery and holistic governance with governance across all partners. It’s holistically accountable to make sure Service Management benchmark enabled with governance and security controls.
Unlike its predecessors SIAM supports a strong and durable relationship between business also it. Everything elaborates around the importance laid upon planning alignment between service consumers, applications, cloud services and infrastructure partners.
SIAM plans towards CSI and repair management and concentrate to delivers a company hierarchical and functional view. In a nutshell, as recommended by Wiki: “Service integration and management (SIAM) is really a framework for managing multiple suppliers of knowledge technology services and integrating them to supply a single business-facing IT organization.”
Most noticeable facets of SIAM
Essentially, SIAM is really a advancement of ITIL’s ITSM concept.
It is quite something integration and never systems integration like its forerunners.
SIAM is about governance and finish to finish accountability and services information delivery.
It’s an orientation of finish -to- finish authority, accountability, and possession and it is dependent on empowerment, coordination and collaboration among providers. It’s never about officialdom, however, SIAM always advocates and maps process inputs with outputs across partners.
Hence, the angle that SIAM function is quite oriented towards service performance and availability because of its finish user rather than targeted just according to supplier’s profitmaking point of view.
Roles and Responsibility of the SIAM Consultant
The primary functional role of the SIAM consultant would be to design and implement the important thing processes. Primary focus is based on embedding and functionally using the eTOM framework with proper and tactical point of view and be sure to provide perfect finish to finish services globally across all vendors and keep consistency.
A SIAM consultant leads and identifies system and repair integration areas improve collaboration across partners as well as their functional heads. From go-live of services to functional operation he monitors and helps to ensure that the processes are implemented seamlessly. When the process starts walking its legs, further analysis of reporting KPIs and identification of things they are driving continuous service improvement (CSI).
As being a SIAM Process manager, Personally i think a SIAM consultant’s role has colossal responsibilities aligned to the profile and just you aren’t an all natural look at the atmosphere can perform justice towards the role. Lastly, IT market is a constantly evolving process with SIAM as the second feather in the crown it’ll achieve more development and accomplishment ahead